MUSIC COLLEGE
IN LONDON
ONLINE MUSIC
SCHOOL
VIDEO TUTORIALS
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FAQ

How do I pay for and download a tutorial?
By clicking the 'click to buy' button you will enter WorldPay's online shopping cart.
You will need your credit card details and full name and address.
As soon as the credit card details have been accepted you will recieve an email from WorldPay and an email from Pointblank separately.
The Pointblank email will supply you with a link to the tutorial which you can download at your leisure.
There is also a button to order a CD if you do not have a broadband connection.

 

What happens after I've paid?
You will recieve 2 emails to the address you gave while filling in the Worldpay payment form:
One email will come from Worldpay telling you the status of your transaction
The second email will come from 'tutorials@pointblanktutorials.com' and give you a link that you can click to download your purchased files.

 

I haven't recieved one or more of my emails?
Usually these emails come through immediately, but depending on conditions it may take a little longer. If you are concerned that you haven't recieved both emails, check your junk mail or spam mail folders within your email application (outlook, outlook express, eudora, thunderbird, hotmail, gmail etc.) Just in case.
If you are on a network - ask your IT administrator if the email has been blocked or spam-filtered.

 

The tutorial comes in a zip file (compressed)?
The tutorial files are compressed to make them easier to download and to protect the information within.
Most computers come with file compression and expansion software pre-installed.
If you don't have Winzip, Stuffit Expander, Winrar or any other compression software on your computer, search the web for what you need or click one of the links provided.

 

The Quicktime movie won't play on my computer?
Make sure you have the latest Quicktime plugin installed on your computer. You can get that here.
Apple Quicktime is available for Windows and Apple Macintosh. Make sure you get the plugin that works with your computer.

 

I want someone to help me?
Email: support@pointblanktutorials.com
Explain your problem and we will get back to you as soon as possible.